New research reveals how businesses are losing money on travel expenses, as well as the most commonly reported business traveler expenses.

The study, conducted by business travel experts at Booking.com for Business, surveyed hundreds of US business travelers and decision-makers about their travel management process to reveal what issues business travelers face regarding travel policies.

Business traveler’s main struggles when reporting travel expenses.

Which of the following potential struggles while reporting business travel expenses applies to you?

Lost the receipts for my expenses

43%

The reporting process is too time-consuming

41%

The reporting process is too difficult

22%

I forget the expenses and then miss the deadline

20%

My report is not accepted/approved

16%

Can’t find the reporting form/platform

12%

I don’t know what the travel policy is, so when I try to report it is annoying to see I violated it unknowingly

9%

Over two-fifths (43%) of those asked reported losing receipts for their expenses led to expenses being reported incorrectly, and one in five (22%)  said that the process was too difficult.

If business travel expenses are not reported correctly, it can lead to significant financial and compliance issues for the employee and the organization. Misreported expenses may result in inaccurate reimbursements, causing economic losses or discrepancies in company budgets.

Creating an effective travel policy can help to minimize the number of incorrectly reported business expenses.

Tips for creating an effective travel policy:

  • Define clear guidelines: Specify what constitutes a business expense, preferred vendors, and any cost limitations. For example, if a specific flight class or accommodation type is required, this should be stated clearly.
  • Simplify the approval process: Use technology to streamline approvals. Implement digital approval workflows that can be tracked easily.
  • Encourage real-time reporting: Utilize expense management tools that allow for real-time reporting. Tools that integrate with travel booking platforms can significantly reduce the time and effort involved in the process.
  • Provide training and resources: Ensure that all employees know the travel policy and how to report expenses correctly. This can be done through training sessions, webinars, or easily accessible guides.
  • The study also found that nearly 2 in 5 (40%) of small businesses do not have a travel policy
  • 16% of companies still use Excel or similar software to capture business costs during business travel.

Check out the full report here: Booking.com for Business Business Travel Survey.

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