Special Needs Group®/Special Needs at Sea® Announces Groundbreaking SNG White Glove Service

October 25, 2018

Special Needs Group® / Special Needs at Sea® (SNG) is now offering a new, personalized delivery and demonstration service: SNG White Glove Service.

This groundbreaking enhancement is immediately available for passengers making new bookings with Carnival Cruise Line, Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises, and will be rolled out to other cruise lines.

“At SNG, we are proud to continue innovating accessible travel with this enhanced delivery service, available at various embarkation ports,” said Andrew J. Garnett, SNG founder, president & CEO. “With the SNG White Glove Service™, clients will have the best experience possible, from the beginning to the end of their cruise journey.”

Before the cruise, an SNG Guest Experience Ambassador™ will personally meet clients who book the SNG White Glove Service™.

The ambassador will deliver and demonstrate the equipment, as well as answer any questions about the operation and use of the equipment. When the cruise is completed, the ambassador will meet clients for equipment return, curbside.

SNG White Glove Service™ is initially rolling out at cruise ships ports in Boston, Massachusetts; New York, New York; Galveston, Texas; Tampa, Port Canaveral, Fort Lauderdale, and Miami, Florida; Seattle, Washington; Los Angeles, California; Mobile, Alabama; and Vancouver, British Columbia, with additional locations being added on a regular basis.

Clients must notify SNG when they first enter the port property for embarkation in order to meet the ambassador. For disembarkation, as soon as clients have determined what time they are leaving the ship, they should notify SNG of that time. Clients can enjoy breakfast and then meet the ambassador at the appointed time. Clients should notify SNG of early departures ahead of time so arrangements can be made.

There is no additional charge for the SNG White Glove Service™. For more information about the program, call 1-800-513-4515.

Special Needs Group® / Special Needs at Sea® is the leading global provider of wheelchair rentals, scooter rentals, oxygen rentals, and other special needs equipment rentals. It also offers a broad range of special needs equipment for purchase. Special Needs Group also services guests visiting hotels, resorts, theme parks, and convention centers.