How To Help Your Staff Navigate Technology and Computers
Technology is one of the most important components of any business these days.
If you want to be successful, then you’re going to rely on computers and software to help you operate your business. But whether you’re running a small startup with friends or a large corporation, it’s important to ensure that your staff have the necessary skills to navigate technology and computers.
Without computer literacy skills, your staff will have a hard time carrying out their responsibilities in your workplace, so here are a few ideas to help them out.
Emphasize the Importance of Computer Literacy
Let your staff know just how important it is to have a good understanding of technology in the workplace. Explain to them that using computers is integral to their productivity and efficiency, and this directly impacts how competitive and successful you are in the market.
It’s worth explaining that they don’t need to know everything about computers. However, it’s essential that they understand their role in the workplace and how they interact with computers to be more productive.
Establish Computer and Technology Support
Some companies are large enough to have their own dedicated IT support staff. However, for businesses that don’t have room for such a team, it’s possible to use outsourced IT support instead. These services can help solve problems that your staff face when using computers.
From forgetting passwords to learning how to do certain actions in the software they use, having IT support can make it much easier for your staff to learn how to use computers and technology.
Provide Computer Training
Another option is to provide basic computer training for all of your employees. Not all employees have the same level of experience with technology. Some might be confident in using their smartphone, but they might have very little experience with computers. Others may have more experience with general technologies and computers, but might struggle with the mobile payment technology that you use.
The goal here is to provide targeted training based on the role of each member of staff, but to also offer general training for things such as computers. These general skills complement the specialized skills, making it easier for them to learn new skills and apply what they know to different technologies and situations.
Explaining Cybersecurity Concepts and Practices
An area of growing importance is cybersecurity. People often underestimate just how important it is to train staff in cybersecurity concepts and practices. There’s a rising trend of data breaches and cyberattacks which could cause serious damage to virtually any business. Data leaks can be extremely harmful to a business’s reputation, and there are situations where your business may be fined for poor cybersecurity practices.
From password management to recognizing phishing attempts, there are lots of ways to train your staff in the best cybersecurity practices. However, it’ll take some time for them to get accustomed to some of these, and you’ll need to provide regular training to keep them up-to-date on the best practices to protect their files and data.
